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Ask the Experts Call Recordings

Unlocking Root Causes: The DE.P.T.H. Diagnostic for Coaches

Call Date

December 15, 2025

Primary Topics

Client Retention, Mindset + Productivity, PAS

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Call Description

On this Ask the Expert call, the group explored the new DE.P.T.H. Diagnostic, a five-layer questioning framework designed to help coaches identify and solve the real constraints holding clients back. The session included practical demonstrations, peer discussion on AI tools (including the PAS simulator and new AI Dojo agents), and breakout rooms focused on lead generation, sales conversions, and fulfillment. Coaches shared strategies for emotional engagement, reactivation campaigns, and leveraging technology to streamline client acquisition and retention.

Why this call matters

  • Provides a repeatable method to uncover root causes, not just symptoms, in client businesses.

  • Equips coaches with a structured diagnostic tool to accelerate client results and trust.

  • Demonstrates how to integrate AI tools and simulators for deeper client insights.

  • Shares actionable strategies for reactivating leads and improving client onboarding.

  • Highlights the importance of emotional engagement in client conversations.

Key Points:

  1. Community & Networking Updates (00:01–08:00) – New member introductions and discussion of recent in-person gatherings for coach networking and support.
  2. AI Dojo & PAS Simulator Enhancements (08:01–15:00) – Coaches share experiences with new AI agents, voice-enabled features, and the latest PAS simulator updates.
  3. Introduction to the DE.P.T.H. Diagnostic (15:01–20:00) – Howard introduces the DE.P.T.H. framework and its purpose in root cause analysis.
  4. Why Solving the Right Problem Matters (20:01–23:00) – Discussion on the risks of addressing symptoms instead of constraints, with practical client examples.
  5. DE.P.T.H. Framework Breakdown (23:01–30:00) – Step-by-step explanation: Detailed symptom, Explanation, Patterns, True driver, Heart of the issue.
  6. Applying the Diagnostic in Client Sessions (30:01–36:00) – How to use the template, capture verbatim client statements, and drive to actionable insights.
  7. Emotional Engagement & Decision Velocity (36:01–41:00) – Techniques for connecting solutions to client emotions and increasing decision speed.
  8. Breakout Room Highlights (41:01–50:00) – Lead gen, sales conversions, and fulfillment rooms share takeaways, including reactivation campaigns and business stress testing.
  9. Coach Tools & Templates Shared (50:01–53:00) – Discussion of calculators, simulators, and templates for deeper business analysis.
  10. Q&A and Next Steps (53:01–55:42) – Open Q&A, feedback on PAS updates, and encouragement to leverage new tools and frameworks.

Key Takeaways:

  • Use the DE.P.T.H. Diagnostic to uncover true business constraints, not just surface symptoms.

  • Integrate AI tools and simulators for more accurate, actionable client insights.

  • Emphasize emotional impact when discussing solutions to increase client buy-in.

  • Leverage reactivation campaigns and AI-driven outreach to revive “dead” leads.

  • Document client statements verbatim to build trust and tailor recommendations.

Notable Quotes:

  • “Clients often describe symptoms, not the real problem. The DE.P.T.H. Diagnostic gets you to the true constraint.”

  • “If you solve the wrong problem, you get the wrong outcome—and lose the client.”

  • “The real money is down at layer four and five, not at the surface.”

Action Steps from the Call:

  1. Download and implement the DE.P.T.H. Diagnostic template in your next client session (see 23:01).
  2. Watch the AI training module for the latest on Dojo agents and PAS simulator features (see 08:01).
  3. Update your reactivation campaign using the AI-driven text outreach strategy discussed in room four (see 41:01).
  4. Practice capturing client problem statements verbatim to improve solution alignment (see 30:01).
  5. Schedule a peer review or demo of new business stress test calculators for your niche (see 50:01).

Resources & Tools Mentioned:

  • DE.P.T.H. Diagnostic Template – Structured worksheet for root cause analysis.

  • Profit Acceleration Software (PAS) Simulator – Visual tool for modeling business improvements.

  • AI Dojo Agents – Voice-enabled AI tools for marketing and campaign building.

  • Reactivation Campaign Scripts – AI-driven outreach templates for reviving old leads.

  • Business Stress Test Calculator – Web app for simulating operational changes and risks.

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