Mirror Moments: Delivering Laser-Focused Feedback

Key Points:

1. Welcoming New Coaches & Community Wins (00:00:00) – Introduction of new member Natalie, her background, and sharing of positive progress and successes from the group.
2. Mirror Moments: Feedback Without Judgment (00:16:27) – Introduction to the concept of mirror moments and reflecting reality without judgment in coaching sessions.
3. The Science of Emotional Reactions (00:19:25) – Discussion of Dr. Jill Bolte Taylor’s 90-second rule for managing emotional responses in feedback.
4. SBI Framework Explained (00:21:12) – Breakdown of the Situation-Behavior-Impact feedback model and why it increases effectiveness.
5. SBI in Action: Scenario Role Plays (00:25:32) – Volunteers participate in live feedback role plays, demonstrating the framework in common coaching situations.
6. Feedback Reflection and Group Insights (00:28:54) – Discussion and peer reflection on how the feedback was received and what could be improved using SBI.
7. Peer Takeaways on Feedback Structure (00:33:45) – Coaches share how the framework helps structure difficult conversations and prevents confrontation.
8. Breakout Sessions: Group Practice & Room Reports (00:41:33) – Participants split into rooms to practice skills, share resources, and discuss lead generation, conversion, and coaching process.
9. Tools & Templates for Feedback and Research (00:43:09) – Ideas for leveraging technology, interns, and research strategies to support client work.
10. Meeting Wrap-Up, Next Steps & Community Recognition (00:55:19) – Call closes with key learnings, future opportunities, and fostering a supportive peer environment.
11. Key Takeaways:

• Use the SBI framework (Situation, Behavior, Impact) to structure all critical feedback for maximum clarity and effectiveness.
• Mirror client words and behaviors without judgment to create breakthroughs in coaching sessions.
• Keeping feedback focused and under 90 seconds prevents escalation and supports constructive change.
• Role playing tough conversations in peer groups builds confidence and skill for real-life client situations.
• Providing evidence-based, actionable feedback supports client accountability and lasting results.

Notable Quotes:

• “Mirrors show truth without judgment—they just reflect back what they’re seeing.”
• “Your feedback should work in the same way a mirror works: reflect back to them in a clear fashion so they can take that feedback in a positive way.”
• “It works if you work it—and it works when you work it.”

Action Steps from the Call:

1. Practice delivering client feedback in upcoming sessions using the SBI (Situation-Behavior-Impact) structure.
2. Keep feedback conversations concise—90 seconds or less—to maximize clarity and prevent defensiveness.
3. Role play challenging client scenarios with a peer coach or in a group to master “mirror moments.”
4. Reference Dr. Jill Bolte Taylor’s 90-second rule and the Creative Leadership Center’s SBI framework resources for further learning.
5. Assign yourself to monitor your own feedback delivery for tone, clarity, and impact—ask a peer to observe and give notes.

Resources & Tools Mentioned:

• SBI (Situation-Behavior-Impact) Framework – Feedback structure from the Center for Creative Leadership.
• Dr. Jill Bolte Taylor – 90-Second Emotional Rule – Research on emotional reactions and feedback timing.
• PAS (Profit Acceleration Software) – Referenced for role play structure and training resources.
• Jump Start 12 – Video and training framework for client coaching journeys.
• Role Play Scenarios – Practical coaching scripts for feedback practice.
• Peer/Advisor Sessions – Ongoing support and skill-building.

Call Date: August 6, 2025